Shipping & Returns
Fast shipping. Hassle-free returns.
We want getting your Sculpting Wand to be as effortless as using it.
🚚 Shipping
Shipping MethodDelivery TimeCost
Standard Shipping5–10 business daysFREE on orders $60+
Standard Shipping5–10 business days$5.99 under $60
Expedited Shipping2–4 business days$12.99
Overnight ShippingNext business day$24.99
📦 Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
📍 We currently ship within the United States only. International shipping coming soon.
📧 You'll receive a shipping confirmation email with tracking as soon as your order ships.
↩ Returns & Exchanges
60
Day Money-Back Guarantee
Try the Sculpting Wand for 60 days. If you don't love your results for any reason, we'll refund you in full — no return required.
How to Request a Return
1
Email support@noirglow.com with your order number and reason for return.
2
Our team will respond within 1 business day with confirmation.
3
Refund is issued to your original payment method within 3–5 business days.
❓ Common Questions
My order hasn't arrived — what do I do?+
First, check your tracking link from the shipping confirmation email. If your package shows delivered but you haven't received it, wait 24 hours (sometimes there are scanning delays) then contact us at support@noirglow.com.
My item arrived damaged — what do I do?+
We're so sorry! Email us at support@noirglow.com with a photo of the damage and your order number. We'll send a replacement immediately at no cost to you.
Can I change or cancel my order?+
We process orders quickly, but email us at support@noirglow.com as soon as possible and we'll do our best to make changes before it ships.