Frequently Asked Questions

We recommend daily use for best results — just 5 minutes per session. Most customers notice a visible difference within 2–4 weeks of daily use.

Red Mode — best for anti-aging, firming, and boosting radiance.

Blue Mode — best for acne-prone or oily skin, calms inflammation.

Green Mode — best for hyperpigmentation, uneven tone, and brightening.

Yes — cleanse your face first, then apply a serum or moisturizer. The heat and vibration help drive the product deeper into your skin for maximum absorption.

Long press the power button for 2 seconds to turn on. Press again to cycle through Red, Blue, and Green light modes. Long press to turn off.

Yes, the Sculpting Wand is safe for all skin types and tones. If you have an active skin condition or are pregnant, we recommend consulting your dermatologist before use.

The Sculpting Wand charges via USB-C (cable included). A full charge takes about 2 hours and lasts approximately 90 minutes of use.

Orders are processed within 1–2 business days. Once shipped, standard delivery takes 5–10 business days within the U.S.

Yes! All U.S. orders over $60 qualify for free standard shipping. Expedited shipping options are available at checkout.

Currently we ship within the United States only. International shipping is coming soon.

Once your order ships, you'll receive a confirmation email with your tracking number.

We offer a full 30-Day Return Guarantee. If you're not completely satisfied, contact us within 30 days of purchase.

Email us at support@noirglow.com with your order number and we'll take care of everything.

Email us at support@noirglow.com with a photo of the damage and your order number. We'll send a replacement right away at no cost to you.